When I think about building a company from the ground up, I want people who’ll stick with me through the hard seasons. I want people who believe in the vision, care about what we’re creating, and stay engaged when the path gets messy. Lots of founders call that loyalty.
I've come to think that's the wrong word.
Loyalty is something I deeply value in friendships, family, and the relationships that shape who we become. But inside a company, loyalty can become an expectation people feel they can't challenge. It can make disagreement feel personal and make leaving feel like betrayal. And worst of all, it can keep people from telling us the truth when our company needs it most.
Great companies don't ask people to stay. They give people reasons to keep choosing the company. When people understand the standards we’ve agreed to, see how those standards connect to our Core Values, and feel trusted to speak up, they’re more likely to stay engaged.
Read more in Why Founders Should Stop Asking for Employee Loyalty (And What To Ask For Instead).
The strongest companies give people reasons to choose them again and again.