What happens when a billion-dollar brand misses the mark and admits it?
That’s what Warner Bros. Discovery did when they brought back "HBO Max" only two years after changing the name to just “Max.” This wasn’t just a branding update. It was a recommitment to the clarity, prestige, and identity that made HBO resonate with its audience in the first place.
To me, the most impressive part wasn’t the decision itself. It was how they handled it: clear, public, and humble. They didn’t hide behind excuses or a clever PR spin. They acknowledged the misstep and took bold action to realign with what their Ideal Stakeholders actually valued.
Founders face moments like this more often than we think. A launch falls flat. A product doesn’t land like we thought it would. A strategic shift causes more confusion than it was worth. The easy move is to press on. But the smarter (and more decisive) move is often to pause, reflect, and redirect.
Read more in Let's Try This Again: Leadership Lessons from the HBO Max Rebrand, co-authored with Ninety's Senior Editor, Jodi Niehaus.
As founders, our legacy isn’t about catchy slogans or campaigns — it’s how we show up in the hard moments. It’s reflected in how we adapt under pressure, how we course-correct when we need to, and how we lead our teams and serve our customers when things get messy.