When Your Team Takes Ownership

How much does your team rely on you to keep EOS® going? Are you reminding people to add issues before your next L10™ or making sure your team follows the processes you’ve all agreed on?

Benaye Wadkins Chambers, President and CEO of Crossroads Community Services, spent years getting her leadership team comfortable enough with EOS to help bring it into the rest of the organization.

For Crossroads, that took time. Benaye started with the Level 10 Meeting® and added more EOS tools as her leadership team became comfortable using it.

Then one of her directors came to her with an idea. She wanted to put Crossroads’ onboarding process into Ninety and had already looked into how the platform could create more consistency and make it easier for managers to follow. For Benaye, that was a sign of how far the team had come. Her leaders understood EOS well enough to see where it could help the team work better without waiting for direction from her.

Focus Points
“When you start to see your directors sort of managing up with what we should be using, then you know you’re making a good investment in a system.”
- Benaye Wadkins Chambers

Purpose Over Profit

Once Crossroads’ leadership team had a strong foundation, they started applying EOS to more parts of the organization.

We talked with Benaye about adapting meetings for warehouse employees who don’t spend their days at a computer, using GWC® and The People Analyzer® during a reorganization, and bringing more structure to how the organization works with its board.

Benaye also shared how her leadership team handled an unexpected opportunity to open a third location three days before Christmas. Instead of waiting for the next Quarterly Planning Session, they put it on the Issues List, used IDS®, and worked through what it would take to move forward.

Maz Prompt of the Week

Ask: Which members of my team are raising the most issues, and are there recurring themes in what they’re bringing forward?