Your Reaction Affects Your Team

Can you tell when your team is starting to filter what they say?

If you’ve ever looked at a full Issues List, run IDS® on it, and still felt like the real issues weren’t getting discussed, you probably know the feeling. Everyone is participating, but they’re choosing their words carefully. People know what they want to say. They’re just deciding how much of it they’re willing to say out loud.

As leaders, we have more influence over the issues our teams bring up in our Level 10 Meetings than we sometimes realize. Your responses shape how the conversation continues. If you get defensive about a decision or correct someone too quickly, your team may start to tiptoe around what they say.

When that happens, IDS can only address the issues people are willing to raise. The harder issues may never make it into the meeting.

Certified EOS Implementer® Steve Banis wrote a blog about why this happens and what leaders can do about it.

Focus Points
“Am I trying to understand the issue or defend my position?”
- Steve Banis, Certified EOS Implementer®

Why Teams Hold Back During IDS and How Leaders Can Build Trust

In a recent Ninety blog, Certified EOS Implementer Steve Banis shows leaders how to recognize the reactions that make teams hold back during IDS.

You’ll learn how to catch defensiveness before it shuts down the discussion, respond with more curiosity when someone raises a hard issue, and keep the conversation focused on solving the problem instead of defending a position.

If your team is discussing issues without getting to the real problems the company is facing, read this before your next Level 10 Meeting®.

Maz Prompt of the Week

Ask: Which issues have been sitting open the longest?

Webinar
Build a Scorecard Your Team Uses

A good Scorecard should tell you where your team should focus  before a problem gets bigger. In this session, we’ll show you how to choose the right leading measurables, give each one clear ownership and a weekly goal, and use your Ninety Scorecard to turn off-track numbers into issues your team can solve.

September 22 | 4:00 p.m. ET